How can I cancel my Booking?
If you need to cancel your reservation, please make sure that you first check our cancellation policies, either on our platforms or the way where you made your reservation.
May I change my Reservation?
Your reservation can be changed until the seventh day prior to your arrival, contacting directly to the Hostel to verify the possibility of changing or following our platforms.
Can I make a Reservation without a Credit Card?
It is necessary to have a Credit or Debit Card as a guarantee of your reservation. Except when the reservation is made in person or by telephone.
May I pay my Reservation in Cash?
Yes, you can pay by cash upon check-in. However do not forget that you always need a Credit or Debit Card as a guarantee of your online booking.
I have not received any Booking confirmation. What should I do?
Don’t worry! Please contact us directly and indicate your full Name and date of arrival.
What do you mean with Dormitory Rooms?
We offer to our guests shared accommodation that includes dormitories with bunk beds, or dormitory with individual beds. The rooms can be masculine, feminine or mixed. Each dormitory bed is equipped with a curtain to ensure privacy, personal locker, shelf, outlet and individual lamp.
For how long can I stay at the Hostel?
It depends on our availability. Contact us to verify.
Can I be sure that all my friends are in the same dorm as I am?
We will always try to put you in the same room, but make sure you contact us before arrival to confirm that you have that information.
Can people stay at the hostel with less than 18 years old?
Yes, but must be accompanied by an adult.
What time is Check-In and Check-Out?
You can Check-In until 11pm (reception closes at this time) and the Check-Out until 12am.
Do I need to identify myself?
Yes, you must be accompanied by your identification, such as a passport or state / provincial or national identity card.
Can I leave my luggage before and after Check-In?
Yes, you can leave it with us if it is during our opening hours.
What is the price of late Check-Out?
If you wish to stay beyond our Check-Out time, you will be charged a fee of 3€ related to the extra time in question.
Can I Check-In early?
We can start the Check-In process before 3pm and you can also leave your luggage. We just can not guarantee that your bed / room are ready before that time.
There are specific entry and exit times?
No, you are free to come and go as you please. At the time of Check-In we will give you an access card as well as the respective keys to be able to move freely. Still, we hope everyone to be careful and don’t disturb any guests who may already be sleeping.
Is the reception open 24 hours?
The reception is open from 8am to 11pm.
Are there hair dryers available?
We have hairdryers, free of charge, just request it at the reception.
Are the towels included?
Only private rooms have towels included. For dormitory if you need one you may rent a towel at the reception for a small fee.
Does our Hostel accept pets?
We all love animals, however since it is a hotel we can´t accept pets.
Can I receive mailing orders to the Hostel?
Yes, you can. But we recommend that you inform the reception team that you are waiting for an order. We are not responsible for any loss or damage of the packaging.
Can I receive phone calls?
You can receive phone calls through the property phone. Just let us know.
Do the beds have bed sheets?
Yes, we provide bed sheets, your bed will be ready upon your arrival.
Can I bring visitors/friends who are not staying at the Hostel?
Friends and family are welcome until 8pm. Just let us know.
Do you have laundry service?
Yes, we wash and dry your clothes and it is delivered to you as soon as it is finished. This service has a cost.
Do you have lockers? How much it costs?
We have free and individual lockers for each person. We also provide the padlock.
Do you have parking?
We do not have private parking, however there is a huge parking just 2 minutes walking from our Hostel. It´s free!
How much does Breakfast cost?
In most of our rates, breakfast is included. If this is not the case, it costs 3€. The Breakfast is a Continental Buffet.
Is there a kitchen to cook my own meals?
Yes, we have a kitchen for guests, fully equipped with everything you need to prepare your meals.
When does the bar open and close?
The bar has the same opening hours as the Hostel: From 8am until 11pm.
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